Privacy Policy

This Privacy Policy sets out how RoyalHoiAnRetreats collects, stores, protects, and uses user data. We are committed to ensuring that your privacy is protected and that your data is used in accordance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please read this policy carefully to understand how we handle your personal information.

1. Collection of User Data

We collect the following types of data: – Personal identification information (name, email address, contact information) provided when you make a reservation, subscribe to our newsletter, or fill out any forms on our website; – Demographic information such as gender, age, preferences, and interests; – Usage data including your IP address, browser type, operating system, and other technical details related to your visit and interactions with our website.

2. Storage of User Data

We store user data on secure servers within the European Union (EU) that comply with the GDPR and CCPA requirements. By submitting your personal information, you agree to this transfer, storing or processing.

3. Protection of User Data

We implement appropriate security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to: – Regular security assessments and vulnerability testing of our systems; – Encryption of sensitive data during transmission; – Restricting access to user information to authorized personnel only on a need-to-know basis.

4. Use of User Data

We may collect and use user data for the following purposes: – To process and confirm your reservations, and to communicate updates and details regarding your stay at our retreats; – To provide personalized services, offers, and recommendations based on your preferences and interests; – To improve and optimize our website, services, and user experience; – To inform you about relevant updates, promotions, and upcoming events; – To respond to inquiries, feedback, or requests for assistance submitted through our customer support channels.

5. Users’ Rights

You have the following rights regarding your data: – Right of access: You may request details of the personal information we hold about you. – Right of correction: If you believe that any information we hold about you is incorrect or incomplete, please Contact Us. We will promptly correct any inaccuracies. – Right of deletion: You may request the deletion of your personal information from our systems, unless we have a legitimate legal or contractual obligation to retain it. – Right to object to processing: You have the right to object to the processing of your personal data for direct marketing purposes or any other specific legitimate reason.

6. Data Security Measures

We have implemented technical and organizational measures to ensure the security and confidentiality of your personal information. These measures include, but are not limited to: – Secure SSL certificates to encrypt data during transmission; – Regular backups of all our systems and data; – Restricted access control and strong authentication mechanisms; – Staff training and awareness programs on data protection and privacy best practices.

7. Third-Party Data Sharing

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we may share your data with trusted service providers who assist us in operating our website, conducting our business, or providing relevant services to you. All third-party processors are carefully selected and bound by agreements that ensure compliance with applicable data protection regulations.

8. Cookies and Similar Technologies

We use cookies, tracking pixels, and similar technologies to improve user experience and gather analytics data. These technologies may collect information such as IP address, browser type, and browsing behavior. You may choose to accept or decline cookies through your browser settings. However, disabling cookies may limit functionality and prevent certain features of our website from working properly.

9. Changes to this Privacy Policy

We may update this privacy policy from time to time. The updated version will be posted on our website, and the changes will be effective immediately upon posting. Your continued use of our services after any modifications indicates your acceptance of the revised privacy policy.

For any questions or concerns about our privacy practices, please contact us at [email protected]

Last updated: 13-Jun-2023

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